Frequently Asked Questions
Check our most frequently asked questions here. If you still need help then please contact us at email@example.com
We offer local delivery across the Gold Coast for all orders over $50. There is a flat rate of $5. Orders placed before 10:00AM business day will generally be delivered the same day otherwise, will be delivered the next business day. You will be notified when your order is out of delivery.
No, we do not accept exchanges or returns on our products.
Unfortunately, we do not offer refunds on a product you didn't like the taste of.
Unfortunately, we do not offer exchange, returns or refunds on products that have melted. We bubble wrap all products that are heat-sensitive to keep the heat away from these products. However, there are no guarantees that will be enough to keep the products cool. Please consider this before purchasing heat-sensitive products.
Keep updated with tracking information that is provided with every order to see when your order will arrive.
We offer refunds on products that are damaged, incorrect or missing. Please refer to our Exchanges and Returns Information for more details.
We do our best to ensure all orders are wrapped in bubble wrap to make sure all your products are safely secured. Unfortunately once it is out of our hands, we do not have control over how the parcel is handled. If your order does arrive damaged, please contact us with the following information:
- Your order number
- Photos of the packaging
- Photos of damaged products
We require proof of damages before we initiate a refund. Please be aware that melted products are not subject to damaged products. For more information please refer to our Ordering in Warmer Months page for more details.
We provide tracked shipping with all orders. If you have authorised for your order to be left unattended, unfortunately we are not responsible if your order goes missing and therefore cannot offer you a refund. If it has taken longer than the estimated delivery times for your order to arrive, please get in contact and we will get in touch with the courier for more information. Please note there may be courier delays during the holiday period.
On the (very) rare occasion that your order is incorrect, please contact us immediately with the following information:
- Your order number
- Photos of the order invoice
- Photos of all products that had been arrived
- Missing items and/or products that are incorrect
We require proof of incorrect items before we initiate a refund or resend you the products.
Once your order has been dispatched, you will be sent tracking information to the email you provided us during checkout. Please check your junk/spam folder otherwise we are more than happy to assist if you send us an email.